Thursday, May 6, 2010

Lumrah Dunia.. (Customer Service)

teringat kelas Thinking Skills kat UTP dulu
masa foundation
budak hingusan lagi
55% people learnt from other's body language
yes..
we have to satisfy our customer
know what our customer wants
but exceed what customer wants and needs
when we deliver the product
lirikan mata yang sinis
aku akan cuba gagahkan diri untuk bersabar...
ALLAH MAHA PELINDUNG
p/s: jangan diturutkan sangat perasaan itu...

2 comments:

dayang said...

cakap ttg thinking skills, td ak g POPULAR, nmpak buku edward de bono. Ingat tak, ingat tak? Nama yg familiar utk subjek tu. Hihi :p

Norita Azrin said...

yuppo... dr ong ingat lg x? ;D
heee..

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